SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of iPrettier (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Sehr schöne kit
Die kit voll entspricht die beschreibung. Danken der verkäufer für die gute artikel!
Sehr schöne!
красивый набор, все такое масивное
la pierre est plus petite sur la médaille par rapport aux boucles d'oreilles et la bague et le rendu est plus joli sinon conforme à la photo
Unübertroffene set von schmuck, ICH empfehlen, alles ist perfekt ausgeführt, ohne jambs. Entspricht die beschreibung. Die schlösser sind stark.
Sehr schöne. Danke sehr viel
Sehr schöne. Danke sehr viel.
Alle nette kommen super schnelle charm I es war keine notwendigkeit zu kommunizieren mit die verkäufer alles angekommen OK dank
Die verkäufer gesendet schnell. Die set ist schön, aber sehr große. ICH hatte nicht erwartet, vorsichtig sein. ICH werde versuchen zu erhalten verwendet, um es.
Превосходный набор. Он очень оригинальный и смотрится очень необычно . Камень большой . Достаточно тяжелый по весу . Размер кольца мама носит 9-10 сел идеально. Она осталась в восторге от этого украшения. Сочетания зелёного со старинным золотом очень эффектно. Все рисунки четкие и красивые . Застежка на серьгах прочная . Сам кулон по длине цепочки длинный .
КЛАСС
Unglaublich schöne kit, nur unglaubliche! Chic! Es sieht teuer und exquisite. Die haupt grün stein ist harz oder kunststoff, aber sieht sehr anständig, die kleine top grün kiesel in die ohrringe und anhänger sind ähnlich zirkon-sie glanz und geschnitten. Wie weiß steine, leider, diese ist nicht sichtbar in die foto. Gelb beschichtung nicht unterscheiden von reales gold, es wird sehr leid, wenn schnell klettern. ICH bin sehr dankbar, die verkäufer für die gelegenheit zu tragen wie außerordentliche schmuck, danke sehr viel! Rechtzeitige lieferung, verpackung schwach.
lindo lindo.comprare mas
Set Super!
Sehr schöne schmuck!
In die foto sie sind viel kleiner, in der tat-riesige. Alles ist schön, nur sehr viel.
Es war ein kostüm schmuck für etwa drei wochen, ICH bin glücklich, jetzt wird es was zu tragen! Danke! Viel glück!
Set Super! Alles klar ist. In größe, alles kam. Mit die verkäufer nicht kommunizieren, bestellt bezahlt und wartete
me gustó.
Set of Jewelry pendant with chain, ring and earrings received on July 21. Thank you, amazing!
отлично качество за приемлемую цену. красивый дизайн и цвет изделия. пришло быстро через дпд доставку. я довольна!
Super model the very nice color the design I love
Very beautiful kit. I have a regular client at this store. I advise everyone of this producer. He is very responsible and responsive.
Very beautiful!!
Great, thank you very much, good luck with your business
описание товара точное, качество КЛАСС С продавцом не общались но заказ был отправлен быстро. СПАСИБО ПРОДАВЦУ!!! РЕКОМЕНДУЮ!!!!
Everything is fine, thank you very much! Ordered red, sent Green-but so also beautiful!
muy muy muy bonito gracias loro comiendo es realmente muy chulo
Very beautiful kit.
All very well
Thank you
The photo looked more elegant
The set came and tracked the same pendant and earrings
Looks cool
Very beautiful came quickly thanks a lot to the store. SCHI
Chic set!!! Thank you very much to the store!
Very nice set, fits the image.
It's amazing that the kit came within a month. which is very pleased. Even very. just for the new year. i liked it! Looks very elegant. I advise the store and the goods!
Все пришло, все отлично
Заказывала и сомневалась понравятся ли . Пришли и понравились , крупнее намного чем на фото , но при этом не тяжёлые , камень прозрачный . Рекомендую .Смотрятся дорого.
оч. хороший комплект.
отличные спасибо
Комплект очень красивый, закажу зеленый. Продавцу спасибо.
Все супер доставка, упаковка и изделия. Продавцу 5 звезд.
Супер, очень понравилось, красивая, быстрая доставка, качественный. 10+
Todo como la fotografia. Solo he verificado que venga todo lo que pedí. Pero es confiable y entrega siempre antes de un mes lo que es muy bueno para mi país. Luego haré mas comentarios. El vendedor se comunica si es necesario.
всё получила понравилось, доставка быстрая, упаковка была надёжная, отлично. спасибо магазину и продавцу. рекомендую.
mooie ontwerp en stevig gemaakt
ok