SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of iPrettier (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I'm very satisfied
As in picture
For what it's worth, we're not going to demand much either. The pendant is precious but the flower. It should be given with red nail polish, because at least in my case there were areas of the flower that came without color. In this photo you already have the enamel cast I ship fast like two weeks and little.
All right! No inconvenience! Thank you!
The product is the same as in the description
I'm fast. It's like in the picture. It's very nice.
my order arrived very early before delivery date.. thanks store am so happy..
my order arrived very early before delivery date..thanks store. Am so happy
Solid, well made pendant as for such a price is phenomenal! Shipping has come in 14 days!
Beautiful, all perfect, recommend item and store
Arrived but I think the red color is pale .
Very cute pendant
Thank you very much
Beautiful pendant, very much.
Very fast shipping! 2 weeks to Hungary! Beautiful, Thank you!
Beautiful necklace, recommended, as in the picture.
Best store I wish all the same sellers this seller
Very nice and exactly like in the picture
Beautiful as in picture!
Tyum. OBL. 52 days
I really like
Very nice came quickly
It's okay. Thank you store
Beautiful roses day women shot in bull's-eye lights
Excellent store very fast delivery and Everything is as described. Will definitely back again. Highly Recommended. Thank you.
very beautyfull thanks
The products are fine. I might even say she's prettier than the photo. The store's interest is nice but it's a little late shipped. The product I ordered in 11 was shipped out in 18, except everything was great. He arrived in Turkey in 8 days but reached my hand in 22 days. The problem is that our customs density is up to 10 days in customs. Seller is advice.
Description accurate, delivery to Moscow month, very beautiful
Es bellísima, tardó menos de un mes... totalmente recomendado el vendedor
Exactly as pictured very pretty
Очень нежный,красивый кулон!) Цепочка не слишком длинная,но вполне хорошая,сам кулон выполнен очень качественно. До Дальнего Востока товар шёл в течение двух недель,трек отслеживался. Товаром довольна, рекомендую
Tarnished quickly but beautiful
красиво смотрится заставка пришла чуть больше месяца
Preciosa!!! A mi novia le encantó! Llegó rápido y es tal como lo describen.
przyszło przed czasem