SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of iPrettier (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
best store! Great product ! Fast Shipping ! Arrived in a week!
Myślałam that are a little bigger glass .., shape Super.. But I will wore.
Perfect! Perfect! The Crystal changes color according to the light and the format fits very well to the face.
Very beautiful. Packing is good. Everything's fine. They look effective. On my narrow face sat perfectly. Ordered 13.03 received 01.04. Very dovolna. Thank you to the store he gave me a coupon, which I used
Look beautiful, cute sunglasses. Neatly packaged, fast delivery
Very nice, comes with a nice box
Normal for the price they have
Amazing sunglasses! Thank you!
Je conseil cette article, n'hésitez pas à en acquérir une paire!! Ses lunettes de soleil son de loins les plus fun que j'ai. La vision est parfaite. Je l'ai apprécie tellement que j'en ai 4 paires!
Шли до Казани 2 с половиной недели, все отлично, в комлекте тряпока для протирки и мешочек. Коробка тоже хорошая, раздвигается как пенал
Super produit et livraison très rapide je recommande
Пришли через 2 недели с момента заказа. Идеальны на небольшую форму лица. Упаковано в твердую коробочку, но сам пакет для посылки вскрывался, скорее всего на таможне. Очками доволен, особенно размером. Продавца советую.
bien
just perfect!
Beautiful, nicely packed, with the certificate. I recommend them 100% Divine
Chic glasses, wood and glass
I love annnn! I certainly recommend. Thank you salesman.
Super, I order not the first time in a different color
Super item
Скорость, качество и совершенство
great! fast delivery. thank you.
Okulary są super!!!!
Polecam! 5/5
Линзы не очень большие очки отличного качества,. Быстрая доставка, супер указано
Very nice. Thank you very much.
Хорошее качество и очень хорошая упаковка
Exactly as listed. Beautiful sunglasses. Packaged well.
Great glasses. Already third from the store. Come straight for vacation. Thank you for the fast delivery.
Отличный продукт. Красивый. Очень хорошее качество, отделка, материал, эстетика.
Отгрузка была оплачена для отслеживания. По поводу упаковки и защиты коробки было максимум, вино с прочной картонной коробкой (простой, но безопасный), о качестве линз превысил мои ожидания, отрубы твердые, Я не дарю ему 5 звезд, потому что в некоторых случаях он кладет карту, чтобы увидеть Поляризованные, которые я не получил, но обслуживание было хорошим и ответил на мои сомнения
Producto mejor de lo que esperaba. Ha llegado muy bien empaquetado y en perfecto estado. Gafas muy bonitas
love them
todo ok, envio muy rapido!!
отличные очки. пришли быстро. качество на высоте.
amazing
I love them, absolutely beautiful
Wszystko super
Все в порядке, хорошее качество
bardzo polecam paczka doszła w 1,5 tygodnia okulary są świetne
Очки отличного качества, картинку не искажают. Большое спасибо продавцу!
Bardzo szybka wysyłka. Dotarły w tydzień. Są piękne. Polecam.
Wszystko w porządku. Okulary dobrze leżą i ładnie się prezentują. Wykonanie uważam za bardzo dobre, przesylka w 2 tygodnie, więc polecam :)
parfait vraiment bien
Okulary mega fajne, przyszły w firmowym opakowaniu, z ściereczką, etui, zapakowane w kopertę bąbelkową. Bardzo polecam
Очень хорошее качество
Товар доставляется очень быстро, около 6 дней. Но он сломан, не может отремонтировать. Я получил деньги, но мне жаль, качество хорошее, и, возможно, я закажу это снова...
parfaitement comparable à la description... superbes lunettes
pedido llego antes del mes de viaje, seguimiento adecuado y sorprendido gratamente por la rapidez de la llegada hasta México. El embalaje del paquete es muy bueno... todo llega intacto... El articulo es exacto a la descripción. Recomiendo ampliamente a la tienda y al vendedor.
super, wysyłka w ekspresowym tepie, solidne i ładnie zapakowane
эти очки на подростка, я выписывала мужу, подошли только 1о летнему сыну, смотрятся шикарно