SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of iPrettier (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
ICH liebe die linsen der diese marke haben gute kosten und aussehen wie die hawkers. ICH bereits bestellt ein paar. ICH liebe sie.
Die brille ist gut verpackt, angekommen sehr schnell, es ist für kleine gesichter. Die objektiv ist bequem und klar. Aber es ist alle kunststoff, so diesem großen wert. Wie die produkt.
Dank für die großartige arbeit. Wie immer, hervorragende produkt und exzellenten service.
Perfect. They're just hot!
10 days delivery. The glasses are very good. Friends already bought them from this store, so also ordered here. Bright, well protect from the sun. Probably not for the beach, but for walks quite
I take this model for the fourth time. Really good glasses.
It came very fast. Excellent service. Beautiful Sun eyeglasses
kind of heavy and the frame doesn't have spring hinge.
النظاره اعجبت ابنتي تأتي مع غلاف وسوار هديه
Very good, very nice.
wow! they are beautiful! came beautifully packaged. came with a case, cleaning rag and had a nice gift with it too! store highly recommended!
качество очень хорошее, приятные на ощупь
okulary są świetnej jakości! jestem bardzo zadowolona
Fast shipping, meets description
<2en> Nagyon szép, köszönöm az ajándékot.
Loved Like Back Box Cleaning cloth Is a little gift
The goods came mega quickly. And the store put a mimic gift-bracelet. Very nice. Glasses are super. I have been ordering only them for the 4th year already. Very satisfied with the goods and recommend the seller.
everything is perfect!
Surprisingly good goods. With an eyeball, a wipe for wiping. Ten cents goes to charity. Packed very reliably. We got here at once.
Very nice and as it is in the photo
очки очень красивые и качественные. В Турцию дошли за 16 дней. чехол тоже достойный. спасибо за презент.
Glasses-Super. Totally the same as the description. The lens gives a yellow shade for the eye (not purple), Pleasant. delivery to the Samara region is a week.
Very good glasses! Packed Super! I advise you very much!
Rapidissimo and perfect
Great, it comes well protected, on semi-closed cover, cleaning cloth
Wonderful. Came very well packed, with Cape synthetic leather, and flannel cleaning. Super indicate. Incidentally, will ask other models that both liked.
It is all good simply beautiful, came very well packed and arrived ahead of schedule. Thanks to the store.
They are beautiful I love too much and received not even 2 weeks
Cool. I order the second.
Cool sunglasses fast future recommend
Everything is fine. Packed in a box, a cover, a napkin.
muy buenas y muy bonitas.envio super rápido.gracias vendedor.
Спасибо, очень хорошие очки, просто шикарные, дошли за полторы недели, это очень быстро! Я очень довольна, спасибо еще раз. Рекомендую!
llegó bien aunque no me gustan como me quedan pq me gustan más grandes pero las gafas sin preciosas
Super snelle levering
perfectas, tal y como en la descripción . Incluye funda y paño para limpieza . Recomiendo. Envío muy rápido , llegó una semana antes de fecha prevista .