SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of iPrettier (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I ordered with the letter E, the color is like a real gold chain, it looks beautiful and cute.
Excellent product, according to what I received, the store very attentive to any doubt and was pending until the delivery date, I arrive before very happy time with the purchase
Came the goods, without damage, really liked it, thank you!!
The order is satisfied, only went more than two months and the chain is short some
A good chain, I ordered the second one, for my girlfriend
As in the photo, corresponds to the description, beautiful pendant)
Looks just like the picture , a little smaller than what i imagined lol but it’s beautiful.
Looks very pretty
Я в восторге. Заказала 11.05 забрала 11.28!!! Заказывала у других продавцов - доставка быта два месяца. Очень хорошего качества
За эту цену один-два раза надеть пойдёт
Выглядит круто, если поменять цепочку, то никто не поймет, что это не золото ахах ;)
si pero apenas la use y se hizo obscura, fea.
Спасибо, больше месяца до Спб. Качество супер, за такие деньги.
я довольна товаром,пришёл целым
Muy buen producto, exactamente igual a la descripción
Muy bonito collar, exacto con la descripción, lo recomiendo, la entrega dentro de la fecha límite, el vendedor se mantuvo en contacto y pendiente al seguimiento
looks exactly as described. my daughter will love it! Thank you
Great pendant. Everything came safe and sound.
T is very small and doesn’t stay upright
just as described
Hızlı güvenilir kargo iyi ürün
буква И похожа на букву О, а так норм.
100% потемнеет, но выглядит очень приятно. Сами подвески тяжёлые в меру, приятные на ощупь
ребенок в восторге
good product store recommended
product as described
спасибо все пришло
все нормально. в целости прибыли.
пришли за 25 дней. рекомендую продавца.
Неплохо за такие деньги. Быстрая доставка.
Urunu aldim bekledigim gibi. Biraz sure olarak gecikmesine ragmen sorunsuz geldi.
Mega cute and fast delivery. Make a cute little gift too.
Great product for price
condiz com a descrição. pequeno e bonito.
Товар шёл очень долго
очень быстрая доставка , спасибо большое
Super. Nice and good material. My daughter love it.
Bonito aunque creí que la E era masiza, realmente es hueca lo que hace que no se quede en posición.... Cuando la uses deja que el perfume y las cremas se absorvan para evitar la oxidación... Llegó rápido el padido y en buen estado.
cool le collier