SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of iPrettier (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I ordered several decorations in the store at once, I liked everything! Quickly delivered!
There was a parcel less than a month, the chain is very beautiful, better than in the photo!! Seller umnichka!!! Thank you!
Lovely. I am very glad.
I order it for the second time, everything is fine and delivery is fast
Long shipping, was problem nieotrzymanym zakończonym order. But the product Super
The most beautiful of all; I like the way it looks. I recommend ordering silver color; gold color is quite yellow.
A gentle, pretty thing. Not silver. The full neck will be tight. delivery is fast. Product and store recommend
it never came
Very beautiful, I like it, probably then I will order jewelry, we have such much more expensive
Very beautiful for its price
It looks very nice, I liked it, the goods waited 2 months. Not all can be fed in size
Product not reached but store turned costs
The goods ordered 11.11.19, received 14.01.20 and so in general there are no claims. For such a price is normal
looks very nice
Beautiful, but on a thin neck
Went to Lviv trohi dovgo, close to 2 cities, ale Tse through the new and the river saint. Ale itself pendant class
I ordered 8.11, I took 10.01. Purchase is satisfied
Everything came thank you very much, I like it, nice beautiful!!!
Very quickly arrived, the description corresponds)
paldies saņēmu. viss kārtībā.
I didn't get it but they gave back the money
It came on time, despite the New Year's weekend, also in the mailbox put
Short, gave to the younger sister
Very cool recommend
Thank you very much, same as the picture
Like picture, nice. Thank you
Advises the description. Delivery to Rostov region 1,5 months
I arrive surprisingly on December 24th! I love it! It's nice.
Right around the neck. Beautiful. Thank you.
Pretty good suspension for such a price
Received in a month and five to six days, including delivery in Ukraine. Bright, shiny decoration, for such a price is excellent. Only a little back-to-back) clearly in the volume of the neck, but when you take a deep breath, you feel that it is on you.
It's gorgeous... It was about a month
Like in the photo
Exactly as I expected.
Cool pendant, I liked
Excellent decorations, delivery to Moscow fast