SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of iPrettier (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Entspricht dem foto, es erfüllt die verkäufer der beschreibung.
неплохо, но не идеально. второй раз заказывать не буду
Sehr schöne und sanfte
Отличное качество. Посмотрим потемнеет со временем или нет, но сейчас визуально я довольна всем.
very delicate and pretty chain.
Very good. Good and compliant
Thank you! Very delicate necklace.
Thank you so much! Everything corresponds to the description, delivered very quickly!
It comes after 4 months
PACKAGING 5/5 QUALITY 4/5 - TARNISHED AFTER A FEW DAYS AND THE STARS ARENT AS NICE/GOOD QUALITY..
Shipping miesiac to Poland. All OK. Recommend
Good product! Thank you!
Very nice little, neat suspension. Pebbles are all in place. I ordered two at once: one as a gift to my sister. Reached the Samara region. Two months. I got it at the post office. Packed more than enough: the parcel itself with a puffy pillow and in addition, the hangings are wrapped in an extra puffy film. The order is completely satisfied with both me and sister!
Very cute. I am pleased. Its very beautiful. Came fast. Thank you bery much.
Very nice decoration. Thank you.
Probably not sterling silver, but the necklace looks pretty
prezentuje się przepięknie na szyi. Jest delikatny i urokliwy. The neckles presents itself beautiful around the neck. Its charmful and sensitive
Item looks like the photo.
The pendant is beautiful. The only attachment is thin
Very nice and fine. I recommend it
The suspension came, it was 1,5 months. All as in the photo. Very gentle, packed was good. I recommend.
Neatly packed. Beautiful necklace!!!
Cool, gentle. Delivery is fast. I recommend the store.
The pendant is cute, but the sample is not worth it, so I know real silver or not.
I'm very happy. The item is lovely. I recommend!
The necklace is very cute!! About the metal is not sure that the silver, but the sample of 925 on the cushion of the fastener is worth. Done neatly. Packaging is also very neat. There was a thought to order more for a gift. The order was received in 50 days (Belarus). Thank you store!
Very nice wybita sample 925
Never got it.
Finally arived. It's so gentle. Thank you! I recommend the store.
Very shiny and good material. Wish the chain was thinner or the stars bigger. Stars look a bit small for chain size.
The chain is beautiful. All as in the description.
I got the chain. Ordered 11.11 received 13.01 very beautiful
It's prettier than the picture, very fine. Spain has arrived in 13 days. I recommend it.