SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of iPrettier (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Sehr schöne halsband!
se pone fea no es acero inoxidable
EINE gute halskette für ihr geld. Die nur sache ist, dass die sterne sind sharp und kann punsch. Schlafen in ihnen ist eine schlechte idee)
Nice, haven’t tried yet. Looks good colour.
Little plastic But for this price is OK
Доставка долгая. Заказала 27 февраля, пришла только 16 апреля в Удмуртию.
красивое колье. Рекомендую
it does feel a bit cheap, but you get what you pay for. ordered: march 14, 2021 - received: april 8, 2021.
Awesome, I recommend to buy, gentle, easy and everything is neatly made
Very beautiful chain, glitters
Zamówione 17 lutego przyszły 23 marca wszystko super
מצויין invitation שניה my
everythings fine :)
same as pic. very nice
Long shipping, not tracked. Item as in description and photo
Very happy because my order arrived very quickly and in addition it arrived clean
I wore it 1 time (6 hours) and it's already getting dark. I already knew that for the price it was likely to get dark, but I didn't think it would happen so fast: c. I don't recommend it if you expect a necklace to last you or that you can wear in the summer.
It came to Me in good condition and I love it is beautiful :)
Asterisks are so thin that not from foil .... Maximum for a teenager, years 12
Put in a mailbox and wrote nosy poverty
Very cute and pretty and fairy well.
I loved him.
Nice but very delicate
Fantastic, as in the picture
Great product workmanship wonderful.
Goods consistent with the description recommend
I am so In love
Looks refined and cute, I like
It's exactly what you see in pictures, simple and practical design
Great item and shipping was fast. Thank you
Beautiful just as described
Unfortunately, it is bigger so it doesn't stay like a choker though. But it's cute so I will wear it
It came all the time, the goods as in the picture, Everything came very much like, thanks to the store
Very good product (the star one)
It's very nice ans looks like the pic
Looks like it
Very nice necklace. I have silver color and will not rust, also identical as the zdjeciu. Surely zamówię more. Recommend.
Cool necklace, inquisitively looks.
Simple nice. Same as the image
exactly like the picture :)
Satisfied thank you store