SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of iPrettier (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
They are very nice and took less than 3 weeks to arrive in Chile. Very good packaging, bring diaper bag, case and hook to attach the case with a bag or backpack. I recommend the brand I have bought 4 of its products and all of them impeccable
Шикарные очки, упакованы в футляр, есть салфетка . Заказ шёл дольше обещенного на много! Но стоило ждать! С продавцом не общалась, но заказ был оформлен сразу, путь прослеживался.
Super, polecam
Ochilata SA is beautiful. We'll do a lot of things for Tuesday night.
ok
The gold side is too gold on the pictures looks much better but i think that is a good product
Gorgeous!
в целом качеством довольна, пришли упакованные в коробочке. фото соотвествуют полностью. одну звезду снимаю, потому что очки пришли искривленными, видно на третьем фото. поскольку очки были в коробке, то возможность деформации при транспортировке исключается, похоже на заводскую деформацию. искривление исправила сама. в целом продуктом довольна. сидят отлично, смотрятся хорошо
Очки супер! упакованы хорошо, пришли в чехле. Покупаю эти очки не первый раз. Очень довольна.
Thank you very much for the store
Quickly came, beautiful
Very nice
very nice
Very beautiful :) :) :)
n
доставка долгая , около месяца. аксессуары- мешочек и салфетка. очки понравились.
Glasses Super, store well done delivery fast
Excellent glasses, I already have these, and these sisters ordered! Polarization is present in Lipetsk quickly!
Good glasses, only the frame on the tips is metal and scratches the skin
The glasses are cute, not sticky.
Glasses are good. But without a cover. Came in a mint package.
Thanks.
Very cool glasses! The frame is tight, not flimsy. Came with a cover and a cloth-it's nice! Suitable for both narrow and wide faces. Advise!
The glasses are very beautiful. They came safe. Thank you very much to the store.
Glasses are super. Packing is not very. Just wrapped in cardboard. Lucky they didn't. Delivery to Ukraine 3 weeks. Recommend
The glasses are very good. Order, you will not regret. In size and not small, and not large. Well sit. Everything is done neatly. Came in a package, in a box. The kit also includes a bag for glasses and a napkin
Shipment was delivered with two weeks after the estimated delivery, rest all according to the description
There are only one, only dark ones. I decided to order more pink ones. I thought they would look worse, not. Very cool
Everything came whole, without scratches, there is no case, the color is not the one that chose. The price is overstated on these glasses, they are not worth it.
Recommend!!! Very cool! Polarization is!
They are very cute but in the description they say they are polarized glasses and these are not
Glasses liked, especially additional accessories
Chic glasses, I really like
Very cool! Thank You
Duge Dovga delivery, that yakyst all the rules! Super glasses!
Very nice.
Product flimsy
Like the glasses
Excellent glasses! thanks to the store!
nice
Отличный продукт. Подошло дирейтинго без царапин. Они довольно большие. Немного длиннее, чем ожидалось, но подошло идеально. Спасибо продавцу
Очень хорошее качество
Заказывала очки 11.11,пришли 28.11. Товар целый. Очки качественные,стильные. На одних есть поляризация. Продавца рекомендую
Края дужек царапаются. Сами дужки не очень хорошо раскрываются. Немного жмет голову. До этого заказывала другие очки, были супер. Эти разочаровали. Да и модель не очень подошла. :(
The glasses came with a case, in a box. Well packed. Look great
Very nice
Хорошие четкие очки
Очки класс! Пришли за три недели! Очень довольна, спасибо продавцу!
10 звезд для этого удивительного продавца! Солнцезащитные очки были получены в течение всего 10 дней с момента оплаты, и в точном стиле и цвете, который я указывал! Они выглядят как на фото в описании, и гораздо красивее в реальной жизни! Они очень хорошо сделаны и имеют небольшой вес! Я очень рекомендую этого честного, профессионального продавца, и я вернусь, чтобы купить снова! Спасибо продавцу за такую приятную транзакцию!
Güvenilir, yardımcı oldu.