SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of iPrettier (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Sehr nette halskette. Lieferung zeit 1 monat
Die foto kette ist lang, aber in der tat es ist kurz.
Super produkte und schnelle lieferung
Die stift selbst sieht gut aus, nicht dünn. Extern sieht aus wie silber
Alles schön, gerne wieder.
Отличная, длинная, смотрится чудесно.
In die Republik von Sakha kam in 2 wochen, nicht kommunizieren mit dem verkäufer. Die anhänger ist wunderbar. ICH tragen, ohne entfernen 3 monate, und die farbe ist nicht zu alle poblek (außer für die befestigung)
Color quickly leaves
Everything is fine. Corresponds to the description and photo. Fast delivery. I recommend.
Pendant as in the photo. Thank you store!
Same as in the photo, good price
Came to Moscow for 7 days
Товар очень хороший, смотрится довольно стильно и недёшево. Спасибо продавцу
Chain in three places with rings
The order came quickly, all as in the store's picture
The necklace is pretty. But I think it may be short.
The chain is very cool, I advise everyone
Chain 46 cm, feather 5,5 cm.
Ball pendant to the Dress "combination". Cool suspension! It came quickly
The pendant corresponds to the photo, the chain only, as previously written, khlipenkaya
loved the necklace! very beautiful!
Cute decoration, the parcel came in 2 weeks in Moscow
Everything is fine, the order came quickly. it corresponds to the description, it looks very beautiful. Thank you.
The chain is very short, otherwise everything is fine
A relatively heavy pendant, but the chain was shorter than I thought and there is no lengthening tail on it
cumple mis expectativas
Large enough and very heavy, they are noticed spawned in the coating, and so in general is very good
I liked the pendant very much. thank you!
The necklace is gentle and very neat. Was well packed, fast delivery
Very good pendant
Just like the picture
спасибо большое рекамендую, нравится
llegó en buen estado, me gustó mucho el dije es de buen tamaño