SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of iPrettier (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excelente
Beautiful like the photo.
All OK
Item very good but order a size higher than usual
The jacket is very nice but I'm very big. The size guide is not correct
Куртка хорошая,сшита качественно,нитки не торчат.Капюшон большой.Обхват груди 94 и рост 165 ххl в самый раз.Была немного сыровата,надо перестировать.Товаром довольна.Продавца рекомендую.
The jacket is excellent. What you need, on og-92 is a little too big, but it's not critical, teenager, will be just right, as the jacket was ordered by the daughter. The dimensional grid corresponds. Shipping fast. Thank you store.
Shipping fast! The order was made 13.03, on the way was from 18.03, received 26.03 at the new post office. On the parameters 85/64, the growth of 155-The village is good. That is, the real size of Xs. The color is pleasant, peach. As a gift put an elastic band)
Hurray order came for a month and a half. Just a fairy tale. Thin but warm, not red, but some bright, but still very bright. Soft weightless. At 48 small size XXXL. As a gift rubber, I have a haircut I will give my granddaughter. Thank you. I recommend
Size a little bigger according to the measurements, excellent material, very nice
excelente
Very nice
Duje Garna, rosemir pidiyshov, delivery tightened, ale Z Vini
fits perfectly
Unfortunately, it was not possible to obtain
Could be a little shabby, (in my 36 size or with size). M size is too small.
Ok, super
Malomerka, for size 46-48, took 3x, only-only and short sleeves
Volume!
Ordered a jacket 11.11.19, received in Perm 5.11.19. The jacket is soft and bright. A thin layer of filler will allow you to wear in a cool summer and warm off-season. Pockets are not very deep, zipper is hlupkovataya. But the jacket for such a price is normal. On my dimensions: 100-80-100, the weight of 58 kg of the village is perfect. Do not like tailgating. The store put a rubber as a gift, sent the order immediately, with the buyers communicates, for which he thanks. Photo дополню later, now некому me сфоткать.
Thank you all well. 46 size 2XL came well.
Excellent Product
I received the coat fast ....n thanks for the gift...I like it.
thanks your gift....I got the coat today n I like it.
Good jacket, not thin, for autumn spring
Good product but was on arms, have 1,73 and 65kg
A good warm jacket for autumn. Beautiful lining. At 44-46 XL back to back. If you like more freely or on a thick sweater you need to take more. The photo looks fitted, after a more round style. I'm happy
The jacket Shcha its price is good, light, warm (to zero, I think OK). the only thing-small pockets, you can not put anything. at a height of 162, it is 96, from 74, about 102 is slightly too big, but if the size is less uncertain that it will be good in the shoulders and length of the sleeve.
A little too small for 50R., and so cute, light. thanks to the store. cute gift rubber.
5 stars deservedly!!! Excellent jacket-sewing, model, all at the height, hair band as a gift, fast delivery, track tracked, I had AliExpress coupons and store coupons, in came out much cheaper, recommend shop, seller umnichka
Exatemente as pictured, good material, just a little short sleeves but because I ordered a m and should have a L.
Good jacket.
The jacket is good i'm happy came very quickly. for autumn spring
The jacket is excellent, bright, my european size 44-46, the jacket came up, loose, but with a warm sweater will be excellent, i think the size smaller would fit me better
The jacket is sewn well. At og 98 cm just right. Pockets sooo small. Nothing can be worn in them. Not warm. In cool summer weather. Can, up to + 10 degrees. In general, not delighted.
The store sent the order on august 12, and 23 i already received it-very quickly. the jacket is beautiful, the color is saturated, with the photo is the same. the seller is responsive, kind and polite. tomorrow i will post a photo with measurements. i'm very happy)))
I wear 48 size, everything went well. Small pockets.