SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of iPrettier (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Box beschädigt angekommen aber gläser sind sehr schön und kam mit einem stoff fall und reinigung tuch. Linsen sind hoch gespiegelt, die ist nicht vollständig obvious in die artikel beschreibung der schwarz & silber gläser .. Schnell versand.
Came super fast hermos lenses
A bit of a bootophoric. The frame, as if plastic, but looks cool in the photo.
Glasses cool, I take 2 times!!!!
Thank you very much. Sincerely honest store. I 've shopped repeatedly. I'm sorry. I highly recommend. <2en> the product is very beautiful. I bought my wife a present. My wife liked it very much.
Everything is super!
Beautiful as attached
bardzo dobra jakość, słabo zapakowane, ale na szczęście nic się nie stało w transporcie, polecam!
me llegaron antes de tiempo estoy muy satisfecha
Glasses just a bomb wife liked
The glasses are good, but it's a pity that the fractures and curves came.
I find it beautiful, tanks ,I love it.
They look expensive and stylish. Delivery to Peter two weeks. The postman brought it straight home. Oddly enough, for the first time this store (Third Order) does not have a hard cover.
Looks good. Packed very carefully.
Cool glasses. Very stylish. Cloth cover and cloth for glasses included. Delivery fast-2 weeks.
All good condition, it came
Great product, well robust is also arrived ahead of time
The glasses are amazing, the come with a satin holding bag, and cloth. Well made the bags has a brand print of "Mary's Design"....
Very Good :)
Very good product good communication with the store absolutely recommended
Sunglasses beautiful plus etuii and cloth to dial
Glasses Super! I do not have the first!!!
THE glasses is beautiful too.
They're definitely what I expected. I loved them.
THE product is perfect, packed very carefully, came around
As always super product and mega fast shipping
Спасибо Merrys. Это был 4-й продукт, который я покупал. Все они были высококачественными изделиями. Они отправили быстро и безопасно весь продукт, который я очень доволен. Я перекомментарий эту компанию всем.
Well packed, all as in description
I take not the first time like usually good
Very nice lenses are perfect
chegou perfeito igual da imagem
Very cute love them
Не может быть лучше. Супер качество! Изделие полностью похожа на тот, что на картинке.
Очень довольны отличным качеством и отличной отделкой. Рекомендуем товар и продавцу.
Ok, excelente produto
Очень прикольные очки, качество хорошее. Пришло за 20 дней, но могли прийти раньше если бы не "почта России" всё отслеживается. Пришло в коробке, в комплекте мешочек для очков, и салфетка. Очень довольна заказом!
Отличное качество и быстрая доставка
Great shipping time and packaging!
un peu grande mais super quand meme
Excellet продавец и качество товара