We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It was super cute and looked exactly how its pictured but the size was still slightly big and the strap ripped off easily. Luckily I have a hot glue gun and was able to glue it back on. It’s a decent product for the price. I used it for a photoshoot but I wouldn’t recommend these shoes for actual walking.
shoe is nice. fits perfectly. arrived to the Bahamas in a month.
Shoes are cool, the only thing that is very narrow where toes
The sandals themselves are comfortable and the heel is steady. but I received a heel of the same color, and the sandals themselves are different, the difference is 1-2 tones
Well, cool sandals. Slightly inneatly glued, but for such a price generally Super. Came in 18 days
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Bonjour j'ai reçu les chaussures avec quelques défauts trace de colle sur l'extérieur de la semelle ainsi que la semaine décoller sur les deux chaussures
Lovely shoes, came for 1,5 weeks
Super Shoes, recommend
Actually just received today and I ordered my size like I usually do 6.5 or size 37 .... have ordered from here before same but theses fit like a 7 or 7.5 not impressed with that as too big for my little feet.
fake buckle clip takes a bit of practice to get off but all is as per description many thanks
Size just dont
+ Item sent very quickly + Look sandals chic + Comfortable heel + Price -It seems like everything will come off soon, unnecessarily. In general, i really like it, but i think it will soon break
It is not possible to wear. Pad on elephant
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