SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of iPrettier (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
размер совпадает.очень красивые стильные и удобные.рекомендую.буду еще заказывать
The items is very good. And very good protection packing and store is very nice and helpful to take care my order packing . Thank you seller very much.
заказ отправили очень быстро. дошёл за 4 недели. упакованно в дутый пакет. все целое, ничего не помялось. продавец положил подарочки 2 чёрные резинки для волос с сердечком . спасибо большое очень приятно. теперь об обуви. они очень удобные и приятные в верхней части похоже что кожа. подошва не очень гибкая, но удобная. я обула их и проходила в первый же день 12 часов без проблем. только вот со стелькой не все ровно. от основания пальцев есть шов и видимо это уже искусственная кожа. поэтому стопа скользит и чувствуется шов. я живу в жарком климате, пока с кондиционером ничего, но как только вышла на улицу сразу дискомфорт. но можно попробовать силиконовую стельку может поможет. в целом я довольна . спасибо продавцу и удачи
Sandals are cool. They look cool.
Not the first time I order from this store. Very happy. Size in size, it is leather. My leg is not narrow, a little like socks and profilen (the hair is heated). Delivery fast. Recommend
I order not the first time, I really like it, the delivery is fast. thank you.
The product is excellent, the store is sociable, the size corresponds to the table
Thank you for your shoes and gift all beautiful.