SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of iPrettier (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Sandals good lungs were such in red decided to order in black came up to size 38, the product thank you
exactly like the photos. I will buy this in every color. I recommend
Nice sandals. On a narrow and medium foot. They will not go wide.
All perfect, sandals beautyful, take at least 1 size up, insole genuine leather.
Super in red (I have them in black and pink) take its normal size
They're cute with this is the third pair k ask but I ordered no.5 and meembiaron 6
Are very good
Sandals are excellent, soft, light and beautiful
As in the picture
I absolutely love these. They are exactly as described and shown in the pictures. Definitely worth my money!!
Size in size
Arrived in 10 days. It's super. At 25,5 size 41
these are so cute for my vocation.. just like the picture, they are perfect
Really nice... I took the 36 and is slightly big! But still beautiful and soft!!! Recommend!!!
2nd time ordering, very satisfied
Very nice sandals, normal number
Ношу 35-36 размер, но тут заказала 37. Нога у меня не длинная, но очень широкая. Сандалии оказались в длину немного длинноваты, но это незаметно, за счёт завязок обувь сидит хорошо, очень удобная и легкая
До Москвы доставка не больше 3х недель. За свои деньги очень крутые! Выполнены качественно, есть небольшой запах, но он выветрится. Запакованы были в пакет-пупырку. На свою стопу 26,5 заказала самый большой 43ий размер и очень довольна! Подошли отлично. Спасибо большое)))
Very cute! Just like picture but I would size up runs a little small!
Nice as in the picture I love recommend this store
i m sooo hapy is a nice sandals, thanks to the saler.
Very fast shipping, beautiful shoes, Thank You!
good for the price
According to the description. They're comfortable. I took them in red. They're very pretty. Thank you very much
Well lie, I'm satisfied. Recommend salesman.
Light shoes. It's all over.
Sandals are good, 7 at 38 came up, thank you
Cute sandals, true to size, suede material and shipping took 23 days
Great! Recommend this store!
I was approached both in size and on the back, the only in completeness of course free but due to the back are well fixed. I wear the size 41 full (took the maximum). Please note, the main thing is to properly place the ties they must be the cross on the front of the cross further to get in the slot behind the two ties against each other. Otherwise, the back will be pollinated, as in the photo of some buyers.