SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of iPrettier (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Kam schnell, in aussehen wie in der beschreibung, sehr angenehme in maßen elastische und gleichzeitig weiche, morgen werde ich überprüfen. Die verkäufer von 5 sterne.
Schön und weich!
Die produkt ist gleich die foto! Ausgezeichnete verkäufer und produkt
Excellence choice, nice brush. will definitely buy again
Good smear. Soft, soap foams well! It came within a month. Seller thanks, smear happy)
2 months to Moscow time
The parcel is received. In Nizhny Novgorod 50 days. No visible damage was detected. Corresponds to the description. Seller thanks
Product as described
Labai minkštas švelnus net atrodo vandenį atstumia. Šiaip viskas beget
Great soft thing.
The product is excellent! Came as expected!
Synthetic soft, not natural, shipping fast
Delivery exactly 2 months. Not tracked. Smells like glue. I think I can cope with my task.
Horsehair very soft for facial skin, small brush big and fluffy. Very good product :)
Conform to the description on the site
As always, I'm fine with you. Thank you! We continue to cooperate.
Equipment works. Workmanship decent.
Planting is good, pile is soft.
Soft. Bristles do not climb
Yes, like norms, smears and smears, easy to clean, I'm happy. I kind of came quickly.
I take the second one.
A good smear, i buy 3 times. Enough for almost a year.
All as in the picture
Such a brush can be washed, it is not small at all. How will behave-time will show. The product corresponds to the description.
Does not shed better than expected
Шло очень долго, около 3 месяцев. К качеству претензий нет.
Нормальная кисточка, стоит своих денег. Изготовлено качественно, волоски не вылазят, ничем не пахнет, не красится, мягкая, может даже чуть мягче, чем надо, кожу не царапает. Если не принципиальна скорость доставки, Рекомендую.
посылка до краснодарского края дошла за 3 месяца и 15 дней, не отслеживалась. Помазок на ощупь мягкий
Хорош.=) Рекомендую, второй раз Заказал.=) Good. =) I recommend the second time I ordered it. =)
пришел спустя 3 месяца
отличное качество за эти деньги
шло долго, но это проблема почты. в целом товаром доволен.
Синтетический помазок, для любителей синтетики думаю подойдет
Отличный помазок, за такую цену. Был очень сильно уделен его качеством. Однозначно рекомендую
Not much to say. Looks okay, feels pretty soft. I like it and will use it in my travel kit.
Помазок нормальный!! а вот доставка огонь.Заказ в мае месяце пришел сегодня10 сентября!!!
Посылка шла долго, но это не вина продавца, а нашей почты. Они по каким-то причинам перестали приносить извещения. Трек не отслеживался. Товар описанию соответствует. Заказываю уже второй раз, все отлично. Спасибо.
мягкая, плотная, запаха почти нет. Упаковка просто пакет.