SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of iPrettier (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything went fine, at the foot of 25,7 cm approached 41 size (usually I take 41 euros). Top fabric.
Very slippery sole. There's something to do with it.
All as in the description.
Conform to the photo very well packaged
nice boots looks good with jeanzt
Exact size, they are well made thank you.
Very comfortable, exact size
Very pretty. Arrival on the scheduled date. Perfect size not too tight so very well. I took a 38 for 24cm the length of the foot. Black and perfect too. Thank you and soon
Came quickly, sewn neatly, the sole is slippery, slightly narrow
Very beautiful and size very well
I turned out to be narrow, but can be carried out. The evaluation reduced the seam for one curve...
Great boots, but unfortunately the shipping to switzerland took ages!
Omg I love it!! And fast delivery!
Liked, sewing neat, on a narrow leg, or order for a larger size!
Came for 2 weeks in the U. R. suede is pleasant, the heels are really low
soooo cutee! just a tas bit loose and it took a month and a day to get heree, its not very plus size friendly tho
Very uncomfortable! Not for every day!
Super elegant. They arrived in less than two weeks. I recommend them
very nice shoes, thank you
Shipped very fast and they're exactly what I need
Boots are cute and comfortable, as they will behave in the sock I do not know
Size in size! Exactly as in the photo
Take a size bigger than your normal size .
Very nice comfortable shoes. Thanks to the store.
Shoes chic!!! Comfortable, looks at all 100%!!! Thank you very much!!!!!!!!!!
Good ankle boots, small size. In my 37.5-back-to-back. If you love more freely-take more. For dry weather or indoor socks, because The insides of the molding look like cardboard. The material of the top resembles artificial suede.
Very pretty as in the photo but the size and small I but the 40 I took my size but it's small it's a shame
I´m very satisfied. This ankle boots are so EXCELLENT!! Thank you!
Perfect it's really fast!!!