SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of iPrettier (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
top top top
ok, good, very fast the shipping
Nur wie in die beschreibung. Sieht sehr schön
Sie können das gefühl, dass es der nicht made mit die beste material, ABER es ist sehr gut für die preis, dass sie zahlen würden. Ehrlich gesagt ICH bin in liebe mit es!
EIN bisschen größer als ICH erwartet. Es ist immer noch sehr niedlich.
Es ist größer als was es sieht, es ist sehr schön
Sehr cool produkt. Gute verarbeitung. Nette muster und farbe. Alle wie die bild. ICH empfehlen verkäufer. Null probleme. Schnelles verschiffen. Sehr froh, dass die zdecydowałam für diesem kauf.
como está descrito na foto.
no la retire del empaque ya que es un regalo
Größere kette als gedacht. Weitere, es ist eine sehr schöne halskette
Muy bello!! Llego a tiempo y todo muy bien con el vendedor. Muchas Gracias!! Recomiendo comprar.
Está muuuy hermoso el collar, me encantó, como si llevará la patita de mi perrita a todos lados, el pedido llegó en 2 semanas y media, muy confiable!
Gedanken und kam gut verpackt nur könnte nicht machen die pfote und herz bleiben die gleiche form EINE immer ist auf den kopf
Muito lindo amei
Alle sehr nett oke ICH liebte es dank der verkäufer☺️
Arrived RM perfect condition, very delicate, like too
I loved it.
It's very nice.
Very nice, meets the description. It came sooner than expected.
Ameiii arrived before Super recommend, bought to my daughter, she amouuuu too.
Beautiful big thought was smaller muyyyy. Nice as the imarn arrived a few days earlier but here to Canary Islands at least it takes a life rn to come
Just like the picture! Very beautiful, maybe not worded in its shape for details on corners, but for the price is super
excelente,se ven hermosos
все супер! спасибо
Very beautiful pendant))
The excellent necklace, it is nice and elegant I recommend the store
Little bit larger than i thought but still pretty
Very fast delivery/very quickly came
Beautiful same as the photo
Товар пришел, спасибо большое
I arrive Anthea of expected
They look good, I hope they don't get ugly and I'll ask for more, I loved the design for those we love our pets, even if it takes me to arrive.
Very nice and fast delivery to Uk x thanks xx
Very beautiful, neat executed
Fast Delivery 2 weeks