SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of iPrettier (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Friendly and good service, design Is good too. I specifically like the upper part of the coat . Unfortunately the fur is artificial and at the shoulder is not thick, I put my own real fur collar on the jacket and it looks fabulous.
I give 5 stars but there is one little problem. The button holes for the fur are missing so I’ll have to permanently attach it with needle and thread.
Nice
The coat corresponds to the description of the Russian 52 perfectly fit, you can still wear a sweater. height by 164 hands only. In general, I like the coat thank you.)) I was very worried that it would be small, but Hurray everything is fine!
Cool jacket stitched to measure, leciutka and heat.
Excellent jacket is not for a strong Frost, took a couple of sizes more, warm, but the zipper is certainly not very, I recommend, thanks to the store.
I recommend! Great choice
Warm, and beautiful. Exactly like the description. I would give Four stars because there is no way to join the fur with the jacket. No holes on the fur, but there are buttons on the jacket. But it doesn't bother me much.
I like it very much. As I wanted. Light. Volumetric. The fur was loose. Looks very cool!!! Satisfied
Why is some jacket with metal zip and some with plastic? My didnt look like others. Not satisfied.
Fur is not from store. This fur mine
warm and look like pic
Be careful when closing buttons as they rip quite easily from the fabric
Article in accordance with the description. Can be a little less thick than in the photo
parfait
Size a lot generously to is careful to order
Article in accordance with the description. I ordered 2 sizes above and it's great Delivery received on time Good store and good buy .... I recommend
Very happy with the article. Good finishes.
Lovely. Thank you. Recommend the store
In fact, the jacket does not look as "blown" as in the picture. More flat. Size L is just for 48 size. But... for my height of 176 cm the sleeves are shorter than centimeters by 10-12!! Tall Girls do not buy!!!
the coat looks the same bit the hoody is much smaller that the picture s
tikko saņemts,paldies stoream
ok
fit is perfect even with sweater under. XL. I'm in USA. I Weigh 160 my height is 5.7
I don't put a 5 on it because the hood hair was sent in gray and not black as they were I had said but size well
Gorgeous
Selling I live in altufevo in Moscow write VaCap 89258256936 to me little
i love it!
Very delicate nice color, to minus 5 wear most likely will be possible.
Excellent fur part is as in the picture very nice strongly recommend store immediately carded it was very helpful communication very good thanks for everything
Great coat. I am very satisfied. Fast delivery. Definitely order again.
The item is the same as described in the pictures.
Amazing purchase. Coat is exactly as pictured and is a soft fabric. Very thick for the winter months. Fur on hood is big and can be removed if needed. Communication was good between store and buyer :)