SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of iPrettier (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It was shorter than I expected. And I'm 1.70 cm. Late delivery but this is not stores fault of course.
Bigger Strips on the chest look not so impressive, because they are not sewn as in the photo. The straps are adjustable
Swimsuit excellent
You need to take on the size, or even two less.
Оказался большой на 54 размер. Обидно.
Swimsuit as pictures, but it's for high! Me big
Cool swimsuit. A little need to remake the straps. It was necessary to take a bigger size, the stomach can be seen, I do not like this. For this money-norms. My size is 54-56 (og-116, ob-110, ot-100), I think it's better to take a larger size, and you look at yourself, who, who Height-180, in length will go. In the back a little press.
Polecam szczerze
It just arrived, it’a just like in the picture, amazing and very beautiful, was nicely packed and the store is very nice and replies fast
Size L for height 165 Butt
Bolshevat, at 52 better 2 XL
Unfortunately the product was not delivered because the package was stolen :(
Excellent swimsuit, came quickly)
Thank you. very satisfied
At its 113 and 117. excellent fit. Just a model on plump. The order was sent by the store quickly. Came in two weeks. Thank you for the little presentation.
A little sad that i'm getting very big but the perfect design i just ordered another one according to me size and so give new valuation i need to contact the store for the other order i already pay
Beau produit
Thank you, everything is fine, but smaller than the size grid
The order arrived very quickly. Swimsuit looks very good and corresponds to the size. At 54-56the size approached 3xl. Thank you.
It's beautiful, the great size, i'm 1' 70 and weight 100, i asked for size 4 xl and perfect, totally recommended, part a great fabric and comes lined