SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of iPrettier (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very nice item and great value for money!
Very nice, fit the body well, fabric not very good.
It has no enhancement filler
Arrived very quickly is beautiful
Bel prodotto spedizione velocissima
It's exapt to the very nice photo
I love what I ordered twice already. 2 years ago I asked for the M, and it's very tight, I have a 90C and 36-38 waist. So I asked for the L.
A little smaller than indicated, the pretty fabric a little transparent, now to try it
I ordered the size M, small, and very (((
So light but ok
M is too small
Very beautiful, brighter colors in the photo, good elasticity and seams, quickly came to Portugal, required supplier
Beautiful but very indented and very small I had taken a size above and it's too small so you have to plan 2 at least
Unfortunately for me size "S" is too small, i am 183 cm tall. :( However product, material, colours are nice. :)
Just like in the picture
Did not come
Too short, took S for wife 1,65m. Don't want M or L as it will be too wide. Material is good, the product is not exactly as on the model, but close.
Thank you for the soft cloth, excellent sewing and bright colors
Item arrived as expected. Good condition. Recommended. Thanks
Fast shipping attentive store,thanks seller the good stuff.
Thank you. Good Buyer.
The same picture very beautiful
The sizes are very small
it is beautiful!
Material is not the best! But its nicceee! Shipping is A+
Very reputable stores, that's great
It just like picture, very cute.?The shipping was super fast thank you store.
I love it! Just like in the picture. Recommend store
it look are great,The fabric very comfy and cute