SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of iPrettier (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
As in the picture.
Beautiful, I like it. The store helped with the size.
Excellent light jacket. My wife is happy. The store is good. Sent fast. I put a rubber band for hair as a gift. Thank you
The interior is not so white that in the photo still happy
It's perfect! Just as it looks in the picture. Thanks for the gift! I highly recommend this store. I will make additional comments if necessary.
The collar is not as white as expected, but in general, the jacket of norms
Jacket cool
I love it, great size and it opens up a lot
Straight wow,
отличная куртка,пришла очень быстро,качеству супер,немного резкий запах
Ужасный запах. Мех с синим оттенком. Стирка не помогла. Рукава широкие, словно на оверсайз, по длине ок. На 174, 57 кг, 90-64-98, м как раз. Нигде не жмет.
I love it!
Took three months due to pandemia. But worth it, like the jacket very warm.
My daughter really liked
For its price is excellent. Suitable for warm spring and cold summer. For some reason, short slings stick out on the sides, I think they should be attached to the jacket
The parcel reached Moscow in 25 days. Jacket as in the description. On the height of 168 (shoulders 39, 92-67-94) to the middle of the thigh (took the size L). Oversize is good. The only feature is the cuffs of the sleeves are very wide. The jacket itself is odorless, saturated blue denim color, very slightly stick out threads. The store answered all questions in a timely manner. I recommend!
Very good jacket! In size! Thank you store!
Product in perfect condition
I'm delighted, the height of 160 and the weight of 48 kg sat very well, fastens, the color is pleasant, after washing everything is normal
Conform to the photo
Thank you very much! The jacket is good, my daughter really liked it!
Very nice jacket, I love
I love so much,beautiful and perfect recommend the store five stars
The goods came 1,5 months before the RM. Was sealed in a zip bag. There was no tags indicating the composition, took M, so that it was a little loose. For the spring autumn just.
Denim bottom narrow
On the chest 90 ordered M, the size approached
The jacket came, all the lines are even, the threads do not stick out. XL-on our 46-48 R. I advise you. Seller 5 +++
I think its a little bit small
The first time I ordered s, it came perfectly, but the second time I also ordered s a little more, especially the back, I have to sew, and so quickly came. Seller well done
Everything is excellent and my Client is very happy! Thank you so much and I recommend this store! Best regards! :)
All compatible with description
L is a bit too big for og 84 cm, delivery 2 months. The jacket is good.
Satisfied I recommend it❤
Good product) recommend
My Client is very happy! Thank you so much and I will recommend you! Best regards!
The store very quickly processed and sent the order, but the delivery service failed, the jacket was about a month. The jacket came in size, though I assumed that it would be more if you want a little oversize-take a larger size. The lining is warm, really similar to sheepskin, the seller as a gift put the rubber))
Beautiful size right
The order was a month to Moscow. The jacket is very satisfied, good material. At its size 40-42, took the size of M, so that the jacket was more free, so that it was possible to put on a sweater. The store put a rubber as a gift.
A little less than a month there was a parcel) was tracked) on my 42 size took S, sat chic! Even a little free) you can wear a sweater) thanks to the store! Very sociable and caring☺️☺️☺️
I really liked it. Ordered size l and was not mistaken
The color is a little cheap, the jeans are thin. Warm, in size. Very comfortable, i do not want to shoot. If not for the color, there would be 5 stars. Sending the next day, came very quickly. Thank you for the hair gum. Nice.
Jacket fire, at 44 size m went, who loves freer take l.
Beautiful and warm. I took s and thought that it would be in the butt, judging by the comments. But came a loose jacket, will go for an oversize, you can wear a hoodie under.
Cool, super jacket, came quickly, odorless, my daughter is happy, took s at 42 size of the village perfectly. I recommend, i will order now myself
Jacket really liked
Chose l, it turned out to be great. Next time i'll take m
Very cool jacket, on my m took l to wear with a jacket. Went perfectly
Good only sleeves large
I'm more than happy
Everything's fine. The store is excellent