SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of iPrettier (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Danke, die jacke ist super.
Про карманы ничего не сказано в описании, а они мелковаты
With the store it was nice to communicate, ordered at the beginning one size, doubted, consulted the seller, changed the size. A good jacket, though with a zipper you have to hang around)
Came all on time, very soft jacket, there is a lining, but I thought it would be much more, the length is not too suitable, but I still like it
Come with a detail from the store
Top it's great
Malomerka. And so everything is fine.
Vypadá Dobře
super
big fit
Product description exact. Grid dimensional is also accurate. I liked the jacket. Photos do not upload, because the site exactly looks like in life
The jacket is just super, the store sent promptly and came quickly and quickly relative.
It came in 2-3 weeks. The color is darker than in the photo. Sleeves are short, but not critical, you can wear it. Have lining. Threads do not stick out. From below on an elastic band. On my M ordered L. For more oversea, you could have had a HL .. Thank you)
I am very happy about this purchase. it took 10 days to arrive to Poland, very fast. I'm 165cm and 53kg and I chose M size. it fits perfectly, I wanted it slightly oversized like on the model. thank you very much!!
magnifique taille super bien
Beautiful, very comfy. Nice colour. Thank you! :)
Хорошая куртка
It came in 9 days. It is better to wear unbuttoned so it looks stylish and just get stuck with unfastened, the lock of chickens pile. I took S for height 160, weight 48 norms. Rukova in size, but I would like them to be genuine.
крутая куртка ,но я взяла слишком большой размер
The jacket is chic, (for September and October.) delivery to the Ivanovo Region 11 days.
Куртка очень мягкая и уютная! Брать стоит однозначно. Однако, молния подводит. Пластиковая, из-за материала может застревать - приходится расстегивать куртку медленно и аккуратно. Для меня это большим минусом не является. Тёплая, подойдет на осень, весну и начало зимы.
Кофта прикольная, все сшито ровно, ничего лишнего не торчит :) . В МО шла 9 дней. Быстрая доставка.
Very beautiful jacket, lovely and soft. Fits perfect. Very happy. Thank you!
The jacket is soft, pleasant to the touch, quite free, took S, but ordered in March, and came in June))0)) with the store talked-everything is super
actually really cute and good material
Very good jacket, the fabric is thin for spring or autumn. The store is very good and sociable. Satisfied with the order)
Love it
Love the jacket! It's definitely cozy and warm. If buying size down because it kinda runs large
On my size L, a little bit big was
The store is very nice, he is following my order, he knows that I had not received the first package, he mailed out the second package at once and I got it today. The coat is pretty good. I'm very satisfied their service. Thank you!
The s is like an m, but warm and comfortable
Super fast shipping! Soft, at first glance not very, then super)
Love it!!!
lovely feeling and perfect fit.
Very soft and puffy. Same as the picture but take about 4 weeks of transport.
Très belle veste
Perfect.
Przemiana in RAM and zajebiscie
OK but zipper little kiepski
Very soft and cute. Came quickly, thank you :)
Everything is super, only Russian 48 is very large it is necessary to take HL
nice
I love it! It came super fast. It's not completely tru to picture but it's still very cute. The zipper is cheap so be careful with it. Order ur usual size because it's tru to size. I ordered M because I wasnt sure.. but it looks cute as oversized.
Easier than it seemed. It is quite soft, but quickly collects pellets and any garbage. Probably suitable only for the photo, as a thing that will warm you-hardly
Good product. As on picture. Recommended.
beautiful
Perfect taken a size M size perfectly for European sizes
Super. Took a large size for a daughter oversize. Came to Ukraine for 10 days-generally a record. Fastest shipping
Perfect, as described. I normally wear a S/M, bought an XL and it fit perfect and comfy, thanks!
Class. delivery is fast. the daughter is very satisfied. the store put the gift. well done. good luck to him