SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of iPrettier (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I like it very much just that A. Little. Little thank you very quickly. I arrive.
The size is good, but in my case buy fewer.
the coat ia fine just tight in the sleeves, hard to move hands
Spasibo, jacket ponravilas, my Rost 162.ves 58. Zakazsla XL. Padashlo atlicno. Mne nravitsa
В описании написано - зимняя куртка... Но это не так!!! Подкладка очень тоненькая. Осенью, не поздней, носить можно и, наверное, комфортно будет (за это минус звезда). Пошита аккуратно. С размерами будьте внимательнее. Заказали XXL, но на 46 очень впритык. Свитерок, точно, не надеть. Доставка была долгой, но это не по вине продавца. Долго не отправляли со склада аэропорта, потом каким-то образом через японские авиалинии с транзитом неизвестно где около полутора месяцев... Общий срок - около 3-х месяцев...
Like!! Wear S and ordered size XL. Was good. Next will order XXL.
The jacket looks good, only the sizes are very girls, a XXXL is maybe a big size in Mexico
The jacket is nice and warm. Thank you
Kurt came quickly, it's okay. To the store of spam, that exchanged and suggested, which is better to take the size.
Беру уже во второй раз. На полный русский 44 брать xl, под ковту xxl
Будьте осторожны, цвет не соответствует описанию, продавец не хотел возвращать часть денег, но благодаря Алиэкспресс у вернул
Everything is like in the description.
its a very good product and material. thanks
Me encanta las chaquetas es segunda vez que me compro y no los cambio por nada
The jacket is just like the image. Warm. I recommend getting one or two sizes up from the sizing they have in their sizing information.
Perfect. 15 days to get to Chile, I bought XXL. And I'm M. Maybe the XL could look good too depends on the bust
Jacket beautiful and well made!
Me gustó mucho para una mujer de un metro 1.70 peso 60 kg queda bastante olgada y cómoda Buenas terminaciones
Sewn neatly, but the size L is small, I wear S, 42 size, 53 weight, buttoned, but I came quickly
Great, perfect. Usually I wear M / L, but according to the size chart it fits XXL.. chest / 95cm, Waist / 82, hips / 100
es genial
Super.
I liked it very much, very nice, but the size is small, the rest is perfect
It is perfect.
Excellent service It arrived early
If I like me, I'm always size L or M and I 've ordered XL for the comments and it looks good, I'm fast in Spain
Very well I ordered XL (I make a 38 French)
I'm very contrnta with the jacket has arrived very quickly congratulations!
Puiki striukė rekomenduoju.
Perfect, size m same as the one I normally wear
I am 160 cm and 55 kg and I think M wold be better fit. L is ok too but I have a little more space. I like to have clothes thight. It is nice and warm.
We take not the first time. The jacket is good.
It's a great coat! I was surprised how well it's done. I recommend a hundred percent. Thank you very much salesman, I will repeat!
I wear de 38 and XXL fits perfectly. Have about 6 weeks waiting. Price performance is super
Very good product but very small size. For an L, I took a XXL and it's too small... I keep the product because it will suit for a gift.
Good winter coat, I made size M in Belgium I had to take size xl and the size is good!
The jacket is super. On height 156 and weight 70 kg approached. You can tuck a sweater.
A little too small in the chest. It's a pity that there was no size 4LX
beautiful, but the colour is a little bit diffferent
Excellent. This is my second purchase will buy again. Thanks store for the gift.
Delivery to Volgograd 2 weeks. For autumn, that's it. Slits for fingers are unsuccessful, in tension
The jacket is cool. At 46 ordered XL. got in size. Very happy. Recommend. I reached the Saratov region. For 2 weeks.
Jacket cool for 44 size order XL .... Purchase is satisfied .....))) order the goods very good
best
The jacket really liked, thank you.
Nuostabi striukė, kokybė Gera. Nešioju L, pirkau XL, bet per krūtinę galėtų būti didesnė. Labai greitas pristatymas. Rekomenduoju
its beautiful n warm i have euro size M n i order XL but its was lil small for me
great
I highly recommend that we have had a lot of doru very close I have sweated hot turuyo for winter very nice...
Jacket, as in the photo. Thank you for the gift-hair band