SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of iPrettier (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Ich wirklich wie es
Schöne halskette!! Meine tochter geliebt!! Rechts confome bild!! Zeigen!
ICH kommen früher als erwartet, sehr schön und komfortabel
Die anhänger sieht sehr fadenscheinigen, dünne und kurve.
Same as the description, very nice. The shipment was combined and arrived much earlier than expected. Very satisfied. I recommend.
The material is thin and hollow, but it looks tough. I loved it.
Beautiful though a litttle wide, but nothing serious!
Good looking, really cute
the metal is very thin but overall is pretty cute ^^
not exactly like the picture and it feels a bit cheap but everything was okay, more than 2 months shipping but at least it came so I'm satisfacted
All chikibamboni, buy
Crescent was less than in the picture, and it is not so round
Like all my chocker i had to recut it to resize it because im very skinny This necklace is amazing, the material is so soft im in love with it and i love the way it's lightweight This necklace is one of my favorite now!! Thank you so much
So great for the price! Came just as expected, store shipped promptly and product arrived within the estimated time frame given. Thank you!
Ordered 11/29/19 & received 12/20/19. Lovely. Comfortable to wear.
I thought it was metal but it's plastic
Good thing, all as in the description
Good Goods and came quickly enough
Very cute, worked well but was a bit too big
Отлично сел, немного погнулась подвеска, но можно исправить, пришёл за 2 месяца в калининград
As picture, metal looks plastic and looks like a rubber string, girlfriend loves it
За такую цену норм. Но замочек слабенький, не знаю сколько выдержит и чокер мог быть чуть короче, чтобы плотнее прилегал к шее.
кулон супер, ремешок среднего качества) но для этой цены - супер
страшненькая конечно, легкая хлипкая на вид,на фото конечно лучше
Месяц правда злипкий. Тонкий он. И не совсем идеален. Но сам бархат плотный, нежный и достойный. Без ниток и прочего.
Бархатная ленточка хорошая, размер регулируется но сама луна из пластика, а я на картинке выглядит как металлическая. В принципе за свою цену нормально
Hello, Thank you for the fast delivery and excellent service. I love the item. It's perfect! Andrea
Good, very fast delivery.
Спасибо что вернули деньги. Заказ так и не получила, хотя продавец отправил.
Отзыв такой что мне товар не пришёл ))))
качество не очень
Железная штучка очень дешманская, а сам чокер великоват. Но за такую цену, хорошо
It's look really nice.
Хороший чокер. На все размеры подходит
Товар не пришёл, вернули деньги.
Очень красиво, советую.