SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of iPrettier (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Divine :) Shipping 2 weeks
Very soft
Very beautiful brushes!
Good very dense brush. I liked it.
Product equal to the photo. Extends makeup very well
Perfect, I highly recommend
Good looking fine not tried
Around the eyes and nose is not comfortable, does not lie evenly on the skin
Very good thank you
Perfecto
All so as the description!! Perfect :) Recommend and not yet once buy something from this store :) Mega fast delivery
Brush excellent! Arrived quickly
Conform to description, delivery on time
best make-up brushes that I have used. very little residue left on brush. love it. comes with handy cover, too
Looks good, I haven't used it yet,
Tried it once and seems ok
This is the softest brush I have ever felt, I have not tried it yet but I do not foresee a problem. I wish they could make a blanket out of these. 23 days to Canada, is amazing. It is as shown, packaged well the case is excellent, great store.
Fast delivery. Excellent product. All as the description
nice
very good. thanks
Really great product!!!! I highly recommend this makeup brush!!! It feels so soft on the skin and does it’s job right!! This brush blends in really good with any type of foundation!!! I absolutely love this brush and won’t be using any other brush to blend in with my foundation!! Thank you so much I am truly satisfied with my order and product! Such fast shipping as well. Only took around 2 weeks !!
Спасибо.
Excellent Product
I'm living for this brush! My foundation never looked better. I'm gonna buy at least 2 more (bye-bye money ahah????????)
It's amazing for concealer, it's amazing for foundation, for blush, for powder — pretty much for everything! I'm in love
It perfectly fits in the palm of your hand so it’s easy to maneuver. perfect brush found????????????
Very fast shipping, great quality! thankss, I'm happy
this shape is just perfect for foundation!! I had a similar one before but it was super expensive. glad I found this store!!
I hated my beauty blender as it was absorbing way too much product. this brush doesn't do that and it's very pleasant to touch. highly recommend to everyone
Girls, this literally the best brush EVER!!! I was skeptical about it at first, but it actually does give you a perfectly smooth look. I'd give it 10 stars
Blends perfectly, the price is super nice too. thanks
Best brush ever! Applies foundation evenly and doesn't leave any strokes. Soft but not too much, perfect density! thank you!!
LOVE IT!! great quality and nice design. I love that ic comes in a box!! I just throw it in my purse and don't worry about it getting all dirty????????
Excellent quality! I can't stop touching it, it's so soft and nice.