SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of iPrettier (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Die paket kam nach Weißrussland für etwa einen monat. ICH auftrag die zweite zeit. Anhänger ist schön, ICH tragen es mit vergnügen, nur die kette geändert zu seine (silber). Alles ist feine.
Sehr kleine, aber glänzende. Für solche geld ist ausgezeichnete.
Danke an den verkäufer, ICH empfehlen, ICH wirklich wie es, ICH wird auftrag mehr.
ICH bestellte eine zweite zeit, ICH mochte die anhänger sehr viel, es glitters gut. Die auftrag ging zu Peter ein wenig weniger als einen monat. Im glücklich
Die anhänger ist so winzigen, dass es ist kaum sichtbar.
Die anhänger ist sehr kleine
Silber, aber nicht silber. Keine probe. ICH werden ändern die kette, wird es eine reihe mit ohrringe. Dekoration ist einfach, aber nette
Licht, schöne und kam sehr schnell
Danke! Die auftrag ist geliefert in gutem zustand! Sehr schöne eule. ICH bin glücklich mit dem kauf. Empfohlen.
Süße eule, ICH wie meine tochter
Es ist wie die, die in die bild, nur, dass wenig muuuuy
Zwei stücke sind verschiedene von der anderen drei
Very nice, just as I expected! I recommend the store for shipping very fast
Super! I will still order.
Good material and relatively fast delivery
Thank you for the goods.
Cudowna sowa. Polecam. Super szybka przesyłka.
great item. wrapped well and arrived safely. quick delivery to new Zealand. gorgeous item for pittl girls on wedding day items as picture shows. thanks
Small, however, as my mother wanted. Crystal's a little elosite, but it's not scary if you don't touch him hard. The allergy has not yet appeared because of this metal. Came for a month on the Mail
Chic SVA, does not darken
Fast delivery to Ukraine!! (two weeks) very beautiful pendant-cute, the stone glitters!!! Super!!! I recommend!!!!)
Gorgeous necklace. Fast shipping and delivery. Identical as the picture
Sweet little owl. Delivery month.
i like it, same as on picture
Thanks pretty owl.
The pendants are small, but the stones sparkle even very much. Delivery in Mo month. They came to the national team. 5 *****
A beautiful and gentle chain, I liked it very much, I will order again in case it is darker. It came very quickly, ordered on March 7, and it came on March 23.
Beauty nerial you can think that pure gold
Small, but very elegant looks. I advise you.
Poly saaanam .....
Very pretty, original and special to give away
Exact nice but simple the owl is more peño than what is taught in the image
Cool, miniature pendant!
Very beautiful and sparkly, my favorite necklace right now!
Shipment szła 1,5 month. All OK as the pictures. dostalam free earrings. Thank you and recommend
Good chain with owl. Neat. Beautiful. Especially if in the summer to wear, will attract attention. Stone, transparent, not cloudy. For such money, a thing!
Very beautiful and the Gem looks so real
Very beautiful pendants. Small, miniature. Came for a month. All pebbles are in place, everything is poured. Eyes glued. In general, everything is fine. She took on a gold bracelet because. By color as gold. Thanks to the store. Store prosperity. Personally, I'm happy. Recommend!!!
Corresponds to the description.
Very nice. Thank you.
Thank you very much)
The owl seems a little more, in fact it is small)
Looks nice. Delivery 2 months.