SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of iPrettier (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Die set ist ganz schön, es sieht teuer und chic RNO
Die set ist sehr nette wie beschrieben. Das armband hat eine verschluss. Verkäufer empfehlen. Als geschenk setzen eine nette kinder armband.
muito lindo... amei...
ICH bekam den auftrag. Danke sehr viel.
Alles ist cool!
Llegó mucho antes de lo esperado, muy buen material y detalle de las piezas, muy satisfecho
Sehr schöne kit. Empfehlen!
Schöne ICH kommen sehr schnelle
Sehr schöne produkt, ICH bin mit verschiffen zu meinem land in rekordzeit, danke sehr viel
Zufrieden mit kauf
Gleiche wie die foto
Salotalosia, es kam zu erreichen shvidko
Schöne I loved sehr schnelle lieferung
Симпатичная бижутерия! Смотрится оригинально.
Perfekte, schöner als das bild. Geliebt!!!!
Lovely set, very nice
It arrived in perfect condition and the set is beautiful, thank you very much! I highly recommend it.
Excellent everything arrived just like I asked I even arrived early and I recommend the store
Quick delivery and great item
very Accurate and timely
The set is unusual, I really like it. There are of course shortcomings: earrings outweigh one side due to incorrect evaluation, the pendant also. And they look a little curvy, but it's not critical. The bracelet on a thick hand will be butt. But most importantly! Nalazit!!! And then there are so many of them already, which are on five-year-olds, maximum. The elephant on the pendant is really big! As a winter decoration on the sweater will be generally excellent even separately from the kit. Shipping fast. Other jewelry of this store I also really liked. I ordered another from this decoration seller, waiting for them to come.
beautiful and good price
Mejor que en foto recomiendo colgante es grande vistoso
The goods came quickly condition good very satisfied.
all is perfect, and there are left and right earing
The mower came quickly, the store recommend
I get it all right. It's very nice. Thank you store I recommend
Very beautiful I will buy again. For the price is worth 100%
item as described fast shipping
perfetti come nella foto
15 días para entregar.
Очень красивый набор, лёгкий. Я довольна! Доставка очень быстрая. Отслеживалось. Спасибо!
Super wykonanie,:) zestaw mi się podoba. Tylko tyle, że bransoletka na mnie za duża.
I'm very satisfied
lovely elephant jewellery set. was expecting it to be heavier so quite light but still lovely. good value for money
One of the stones fell out of the earrings and I had to super glue it.