SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of iPrettier (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Totul and in regulating. Naked produsul this deteriorat. Fost livrat Timp Luna
Came all fast, was well packed, delivery about three weeks.
Not sticky. light serum for moisturizing, until the effect of wow is not noticed, but thanks for moisturizing.)) i advise
The order reached kz in 21 days. All as always-super! Serum refreshes the skin of the face, tightens a little. The mask for the eyes took for the first time.
Moisturizes well, a little shines
good product. i would purchase again from this store
Everything came terribly crumpled. It can be seen that everything was stuffed when packing. The gift will not go.
Thank store, all whole, delivery fast, thank you, order not the first time
Good serum, i order not for the first time. Moisturizes and whitens without causing allergies.
Completely absorbed in seconds and the most important thing is that there is no feeling that you have smeared something.
received very fast. Well packed. instructions in english. Good product. Recommended
I really like this brand of cosmetics.
Delivery of a month and a half. Packed well, nothing is wrinkled. The remedy has not yet tried.
I have oily skin and i 've been using it for a week. i can't believe the price is so wonderful!! I love him and recommend! Plus it came super fast to peru! Bravo! bravo!
Доставка быстрая.Заказываю такую сыворотку не в первый раз.Советую
долго шел заказ но все пришло в отличном состоянии
Thanks, all ok
The order came well packed, like that the serum has a gel consistency, a pleasant feeling after application. Great service! I recommend the store and the store!
Товар полностью соответствует описанию, доставка месяц, посылка отслеживалась постоянно, доставили компанией сдэк курьером до квартиры. Упаковка чуток помятая, но баночка целая. Сыворотка хорошая, приятный и тонкий запах, аллергии нет (хотя на многое есть), быстро впитывается. Товаром довольна, буду заказывать ещё.
Serum came, enough a little on the whole face, that would not have a sticky face, do not overdo, 3 drops itself
Item came quickly and excellent condition
Everything came to an end. Packed well. Not yet tried
Happy with everyone, thank you
Very good face lifting serum. Thank you!
Cool Serum, does not dry the skin
The store is super! Packing as crystal. Thank you!
It's okay. Delivered quickly. Sdek, at home. Nice. Thanks to the store.
I order not the first time. Very like
It came quickly. I liked it very much.
The order was a little more than a month. Everything is perfectly packed, the boxes are not wrinkled! Thank you very much to the store!!!
Very satisfied! Thank you!
I order often, comes quickly, packed perfectly, nothing leaks. The effect is, cumulative. Thank You
The parcel was 2 months old, everything came well packed, the serum is sealed in mica, odorless, well absorbed, I like it.
Delivery fast, 3 weeks to Ulan-Ude, packaging and goods in excellent condition. Thanks to the store.
Delivery 72 days, packaging in vacuum, all whole, serum will test
спасибо пришло быстро,упаковано в пупырку!Жене понравилось!
Доставка быстрая, до дверей службой СДЕК. Будем побывать.
бутылочка небольшая. средство увлажняет кожу. аллергии не вызвало. доставка быстрая. посылка не отслеживается.
Замечательный продукт, не имеет липково налёта, но хорошо увлажняет. Мне очень понравилось, буду заказывать ещё. Доставка месяц до Архангельской области. Сроки хорошие.
I received my order and have not tried the product yet.
упаковка хорошая, повреждений нет, тестировала пока только на руке, впитывается быстро. спасибо
товар получила, доставка больше месяца, упаковано хорошо, коробок не помятый, срок годности хороший.
Товар не пришёл. Деньги не вернули. Спор закрыли
Долго ожидала товар. Открыла спор и через 2 недели товар получила