SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of iPrettier (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good, I will order more :)
I received my order after 2 months. Packing crumpled. For a gift of course will not work. The cream inside from under the lid is partially leaked.
Good product thanks.
Very fast delivery super well packaged thank you very much
everything is accurate
Wine the box crushed
On june 22 the order was sent, on july 3 was already at the post office. The cream was perfectly packed, nothing spilled. The composition is on the box in english. thanks to the store.
Super! Thank you
I liked it very much it's very hydrating
Came very quickly, the store recommend
Super
Very quick delivery. Received in a very good condition. Great face cream with light texture and pleasent aroma.Quickly absorbed. Leaves skin soft and well moisturized. I like it a lot. Thank you.
Until i tried, i came well packed, nothing flowed out. Only this is not a mask, but a face cream)
Shipping 20 days. my sister is delighted. she has dry skin. she tried all the most expensive creams in our vologda. and from this just kicks. i'm taking her third. sister 43.a mother 81 and she too
More than once i take such a cream, an interesting texture, but very good for my skin (mature)
The cream came for 3 weeks in moscow, the packaging is whole, the cream is good, the skin is not itchy, thank you!!!
It came quickly. Packed very well. I do not know the effect, I will try. 50 grams. Up to 2025 years.
Very soft gentle cream. Not sticky. Suitable especially for combination skin. Well nourishes. Corresponds to the description.
Excellent.
All received, delivery is very fast, thank you very much to the store
Всё отлично! Спасибо большое продавцу.
I have to try it.
Excellent cream, I take constantly, perfectly moisturizes the skin after it as if it were wet, so it's very nice.
I do not know the effect yet
Very good
Everything is fine
Excelente
I ordered a lot of goods in this store, everything came fine, but this cream for some reason came cracked. Fixable. Cream fatty and at the same time very gentle, I liked everything. Thank you store
Good store! Goes to contact, sends quickly! I advise!
It's a new experiment for me. The store took care of the fast shipment and integrity.
Slightly changed the design of the jar. About the cream itself I will write later.
Thank you! In excellent condition!
I prescribe not the first time well nourishes the skin I like
Thank you for the goods, all on time. Slightly wrinkled cream packaging. Sorry, I ordered for a gift.
Many thanks, the cream is beautiful, I recommend this beautiful store to everyone
Remarkably absorbed, softens the skin, I liked
Everything is fine, everything is delivered intact, safe... To Almaty delivery a little less than a month, thank you store!
Delivery month is smooth, I take not the first time. Everything is perfectly packed. Well moisturizes.
One of my favourite face creams. Light texture, nice aroma, quickly absorbes. Leaves skin smooth and great looking and feeling. Received in a very good condition. Very quick delivery. Thank you.
It came quickly, the box tints like mint, the cream drip a little, but in general everything is fine
Fast delivery. All is ok.
It's okay.
Came quickly, but the box was a little wrinkled and the cream was open. And otherwise everything is good cream like.
Thank you very much! 5 stars! LIKE
The store sent the goods quickly, the Post Office "promptly" worked and I received my order after 74 days. The cream was perfectly packed, but for our mail workers it's not a problem!
Excellent cream, the parcel came to the Moscow region for two weeks
коробка пришла помятая, товар цел. доставка очень быстрая.
Спасибо продавцу. Товар полностью соответствует описанию. Хорошо упакован. Приятный запах. Все точно.
Заказываю не первый раз. Товаром довольна, Немного помялись коробочки.
Produkt przyszedl uszkodzony i czesc kremu sie wylala