SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of iPrettier (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The product arrived later than anything else I ordered. It came as described. However the flowers are very difficult to apply. DO NOT soak them in water, they will tear and shrivel up. I ended up not being able to use these on my nails and will have to think of another use.
Cute. I can’t wait to use them. Arrived early.
In each cell of flower and leaf
Thank you very beautiful just like in the picture
Order received, very good
Certainly in Korea is taken more flower bow piece not did WH Just scoop Fang money more attention from high profile.
Very cute favor!!
I am delighted with my purchase. Thank you.
Went for a month, in work until I tried
The product corresponds to the description.
With accuracy as in the photo of the store) at the highest level)
I love how big they are very pretty
Colors are much smaller than in the picture
Beautiful flowers. I recommend.
Not tracked, delivery 2 months.
Fast shipping. Matches the photo. Thanks to the store.
Is not much in but are rather beautiful
Only about 1 piece per colour but overall still happy with selection
Great! Full beauty is such a fantastic brand, I love it!
The order went two months to the Moscow region. They threw it in the mailbox. Flowers are bright until I used
Received very quickly and very well packaged. Compliant product
Beautiful dead nature as in the photo
Beautiful dry flowers, smooth.
Goods arrived today. I want to use it for creation.
It came quickly. The box thought more. It remains to learn how to use them
All 3 orders have arrived, they are beautiful all, they are in good condition, well packed, it takes almost 1 month to arrive. I recommend to store 100%
Think less than. 19.12.08.-20.01.04.
Ordered 29.11.19, received 13.01.20 in Samara. very pretty. I'm happy
good same as pic
Everything is fine, corresponds to the description
Pretty and small flowers)
Gėlyčių nedaug ir šiek tiek didesnės nei tikėjausi no social insurance debt.
Very quickly came in appearance Super
Flowers are not enough but very beautiful
Good flowers, thank you
Very well packaged
I love them, they're beautiful, just like the store says. I recommend it. Fast shipping
Experience in order was received in/shipping Chan fast and think one intact.
Very beautiful and good store