SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of iPrettier (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
the store is really helpful answer my question really quickly .I needed the jacket in bigger size he helped me to find my correct size and post it in my size thank you seller down size is 1 pocket is already ripped
Glittered listen
Right in size. Warm and comfortable
Look beautiful but the size doesn't add too small
They're not thick but they're fine thanks
다자인도 이쁘고 넘 따뜻해서 잘 입고 다닙 니다 사업 번창하세요
23.1 -- 8.2.2022 Děkuji for rychle odeslané zboží. Jsem Velmi spokojená s obchodem and S prodávajícím. Ráda doporučuji obchod. Děkuji VŠE super.
Very cute! I wear a US Large and ordered XXL. I found it a tad too small so I would size up to XXXL of you wear a Large in US sizing
Excellent lovely coat Thank you store
nice
***** + *** sehr sehr gut
Beautiful coat
very fast delivery
Very good price-performance verrh ratio. Like and fits well. Five Star will give earned I like; * * * * * Delivery time was also as previously stated, super good!
Super nice!
Excelente
Fast Delivery 10 days before arrived, as described fits exactly.
It is on late autumn
Beautiful super comfortable and warm. Board
With the size guessed. Arrived quickly.
Цвет и размеры соответствуют. Только длина изделия меньше. На рост 168 размер 44-46 взяла L, сел как раз, но длина лишь чуть ниже колен. Я хотела, чтоб голень была укрыта. Видимо, девушки на картинке низкого роста. Обратите внимание, молния не по самое горло-ворот, а др уровня шеи. Горлышко на 1 кнопке вверху. Мех на самом деле другой по качеству / мех иной, на картинке дороже смотрится. Карманы прям под поясом. Посылка дошла быстро с учётом предновогодней суеты, продавец внимательный, спасибо. Посылка вакуумная будто, надо распушить, мех крепить, выреза дырки.
The coat is looking good and fits perfect.
Thanks to the store. The product is very wonderful and was quickly delivered .. .
XL for size 46 is suitable. Height 175, weight 75. The color is slightly lighter, I take the second one, the first one took XXL was bigger. In winter it is warm in it.
The coat is super on size M-L ordered 3XL came perfectly, in Estonia it came for 4 weeks.
Everything is perfect. I had already bought a green one that was very good. Red is beautiful. I asked for a size and then I wanted to change it and the store did it without a problem. It came very fast.
very beautiful people are asking where I got it from? Am very pleased
I love it... this is the second that I buy... and I'm going to buy another one... thank you store...
на свой 44 заказала заказала L. сидит хорошо...на осень то что нужно. на зиму холодновато.
I am very happy with this coat. Thank you
Nice though a little fair for size
Coat good
A beautiful jacket, came very quickly, warm, odorless!✨
Пальто хорошее, теплое, доча сказало классное. Надела я её с фоткала ей немного великова то, заказывала себе, мне отлично. спасибо продавцу за быструю доставку
3XL = UK 14/16 not a great fit. Tight on the shoulders and collar bone but gaping amount of material at the back and sides like a bell tent.
Everything is perfect, the jacket corresponds to the description, the green is very beautiful color! Take your size. Not small and not larger. I have a size. m, and it came to me, like I was sewn on. Also free, you can wear a warm sweater. To the bottom is expanding, so it is convenient to actively move. Coat of medium thickness. The zipper is double-sided and durable in appearance. The fabric looks decent. You can even take a smaller size, but under the jacket, will go. Delivery fast, the product is definitely worth its money, I recommend
It's very nice and warm I arrive SUPER fast
Hot, the size just right and is identical photos and arrived in 3 weeks here in Pinhais/Curitiba-PR-BR
The coat is sewn neatly. on height 169 parameters og-94, ot-72, ob-98, took the size XL, the sleeves just and the coat sits well. Looks like in the picture.
I am really satisfied with this item.
Excellent lovely coat super fast shipping Thank you store
It came quickly to Riga. The coat is good, I liked it, comfortable and warm. Fur separately, good and soft. As a gift they put an elastic band for hair. Thank you store.
perfect
It s ok but large for me. i usually wear XS-S and order M (It is big for me).
Nice coat, already ordered but I find it less thick.
It's a little tight, but it's warm, and it looks nice.
Very beautiful really satisfied
OK!!
Mom is happy
Jacket is cool recommend shop. Fast shipping ciagu 2 weeks.