SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of iPrettier (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Die uhr ist wirklich schön, im einklang mit der beschreibung.
Gute verkäufer und trusted. Genaue beschreibung der produkte.
Perfekte perfekte! הכיע wirklich schnell. Gekauft anzahl uhren empfehlen sehr!! Die wind-up ohne בטריה.
Ausgezeichnete als die bild.
Gute uhr für wenig geld.
Sehr schnelle lieferung
Часы пришли целые, на руке смотрятся симпатично. Спасибо продавцу за оперативность и качественный товар.
Ausgezeichnete.
Schöne uhr!
Die uhr ist wunderbare, stilvoll schauen, alles getan wird ordentlich, die band ist langlebig. Die nur negative-die uhr ist nicht wasserdicht. Aber ICH wirklich wie
Доставка и упаковка хорошие а вот ремешок не идеальный, есть проплешенки, на фото видно. В целом мне бренд нравиться, это не первые мои часы.
To już mój drugi zegarek Bobo Bird. Wykonany z dużą starannością. Szybka dwutygodniową dostawa. Polecam firmę i sprzedawcę
Fire
+++++
Product arrived very well packaged and with a nice cover for the watches. Will be buying them again!!
Очень довольна! Всё прекрасно упаковано, очень нравятся часы
Very very nice watch.
ok
Excellent, packing, discount coupon and warranty service
Very nice watch, as in the pictures. Shipping very fast. Very good communication with the store. A recommended product, a greeting to the seller. Thank you, buddy.
Beautiful watch. Shipped quickly
At the first look, they caused delight!)) despite the fact that they are male-ordered themselves))) look awesome! Packing at altitude, the clock itself is too. Lyogonkie. Just fell in love with them)) have reached Siberia for 2 weeks!
SUPER!!!!
очень нравятся
good present
so so beautiful
Very nice
Product as described. Really nice packaged.
It's a very well finished watch, simple, light and original. Also, the presentation is excellent, which is a plus if you want to buy it to give it to someone.
Wonderful clock. I liked it very much. Delivery to Moscow in 10 days! Approached a thin hand measuring 15 cm in the girth
Very beautiful watch. The strap is very nice and strong as it has a lining. It works perfectly well. It is the second time I order from this store. I fully recommend him.
Very prompt work of the store, delivery to Moscow in the area of three weeks. The clock is cool,. I liked it very much. I recommend both the product and the store!
He has arrived fast, equal to the description, very nice
Nice watch. Look eco-friendly and unusual
always a pleasure, Mr ssteelblood
Excellent
Wonderful. Second purchase.❤
Very beautiful. Loved.
Arrived earlier than expected, was not taxed, well packed and like the picture. What surprised me was your weight just loved.
Very cool watch
Excellent Product
Watch liked. fragile strap, from Cork
Like!!! Be natural is somewhat fragile but worth is very beautiful and came with a lanyard toast.
Very nice and reliable watch for its price. These are not cheap copies. This is a really self conscious young Chinese brand. Slightly thicker than expected. Would by again.
The clock is very beautiful, but I think there's some misleading advertising, well, they always show a game and even say couple, but only one comes in.
All received, thank you)
Received as described with gift and in good condition
Come quickly. Packed very well, in boxes, with gifts. They ordered a pair. Watch go, bracelets are comfortable. Seller thanks!
Well received and in perfect condition
I recommend the store!!! Even a nice gift sent)))!!!