SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of iPrettier (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Delivery is fast, packed well. Let's see how in action, i hope that there will be a result :)
Quick oversea shipping!
It's very fast
i luv it..its really works
Fast delivery. not yet tried. thanks to the store
fast delivery .
Have not tried yet . The delivery was quick and well packed.
I get the well-preserved product protected without novelty
very fast delivery, not tested yet
Nice cream, makes skin softer
Fast shipping. Then i will add a review
Packing wants better.
I take not the first time, the cream is very good.
worth it, does what it says, left skin clear and soft, small wrinkles fade away allready by first use. top product
The cream came for M-TS. Well packed. The box even whole, not crumpled everything looks like on a video .. Well done! I got my face on today.
коробочка помятая,доставка долгая. пока не пользовалась.
the good product, thank you store
Неожиданно, доставка быстрая. Качество отличное . Рекомендую!
Got, all is well
Super cream which feels like gel, non greasy feeling, fast absorbing
didnt try yet but i hope it will work
I will try thank you
A good brand, my wife so liked that if this product was in a local store-it would be bought for life and all cases. Naturally, natural processes do not turn back, but there is some effect. Purchase satisfied.
Perfect as always.
Thank you very much to the store for their responsiveness, since the order was received through the SDEC service, the notification came when the order has already expired, but the seller very quickly extended the protection period and received the cream. Many thanks!. Very good packaging and goods.
I liked the cream very much, I will still order it.
Delivery fast sdecom, until used. Add
I order a second time, I like
I liked it
29.11.2019 issued an order, received December 24, 2019 The corner of the box was slightly wrinkled, but the jar itself was intact, so it was packed securely, in a strong pup Now let's look at the effect, later I will add according to the results
Thank you received a look in the case how it works
The product corresponds to the description. Fast shipping. I recommend the store. Thank you for the gift
Very fast, well packed, It is possible for a gift,. Seller recommend, thank you put all 5,5, 5
The cream received quickly enough. Packed well. For the cream is quite liquid consistency, sticky. But when absorbed into the skin nothing sticks. About the results to judge yet early, I use only about a week
The cream was received, packed well, everything is intact. Absorbed perfectly. Result unsubscribe later
Nice face cream. I have been using this and very satisfactory
excellent as usually
Received quickly-very expected, can not wait to be younger!
All as written and as on the photo, the goods came quickly, thank you very much to the store!
The packaging is whole but a little bit spilt, the flickering effect of gold. Put a gift