SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of iPrettier (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Delivery took 1 month.
Ok but one month waiting
Came in a month, the original!! but very small!
Perfect i arrive sooner than expected
Sper means!!! I order a second time!!!
Cream gel super! Quickly absorbed, light, not sticky!
The gel cover dangles, not sealed. Inside there is no membrane that protects the leakage gel. As a result, the gel came leaking, part of it poured inside the package in which it was wrapped.
Super fast delivered, thank you store
Everything looks good.
It came to the end of the season, try on burnt skin until it turned out)
Good, delivery 2 months to Bulgaria.
Gel original. Only very small. According to the reviews it was already clear. And so everything is ok
Not tracked, the rest is ok
Small. Doesn’t leave a oily feel on my face
For after shaving goes luxury
Крем не пришëл, но продавец вернул деньги без спора. Спасибо.
Лёгкий, хороший гель, не липнет
Деньги вернули товар не пришел.
I had already ordered this product 2 years ago, it worked pretty well on my dry skin. To see :)
Another which kupiłam, wonderful, recommended!
Cudowny żel! Kupiłam już 5!
I order the second time. Good gel.
Delivery more than one month
Доставка очень долгая, а так всё хорошо
Not yet tried but very small It came during the store recommend
The texture is uniform. Cool thing
I have not used it but will leave additional feed back after use
just smaller than expected in size
I liked the gel. Moisturizes well. Came in whole. I recommend. I will order more.
All OK :)
Lovely gel! Very soothing and pure.
The gel is good, moisturizes, the tube is small
Did not look the size, they are very small
Fast shipping. Excellent product. Recommend this store!
Good gel. Face does not stick
Good gel but very little 55 ml
Smells nice, came the whole, the jar is small, the effect has not yet checked
3 months. Shipping. The product is good, I buy 5 times already
Delivery is fast. All as in the picture. The bottle is full. Smells like original. Thank you.
I recommend the product. The store has done everything very faithfully. A little failed the delivery service. Recommend seller
Product came poured, but zwrócono money
Thank you received recommend to buy all
He arrived within the deadline indicated. It's a very exquisite gel. Especially for use as hydration for warm climates, as it doesn't leave you feeling greasy. I recommend it!
Came a little leaking
Good cream, everything suits the store recommend